RETURN & REFUND POLICY

If you change your mind and no longer want an item you have ordered from us,  you can return your order at any time until the 14th day after you have received your items.

All items must be returned to us undamaged and in their original, sealed condition within 14 days after the day you let us know that you wish to return your order.  We reserve the right to refuse a return if the product is returned to us used, damaged or in a non-resalable condition.

If you wish to return your order, you must send a written notice of return by email to support@viasil.com. Providing your order number , full name & email address used when you placed the order. Please attach pictures of the product you want to return displaying the batch number and the sealed packaging.

After receiving your request, our customer support team will process your request within 3  working days by providing for you a prepaid label to send the unopened product back in the email. Please be aware the return cost is $15* which will be taken off before processing the refund from your paid amount.

Once you proceed with the return, please notify us so that we can follow your return tracking and speed up the refund process. Once your order arrives back to our warehouse, you’ll be refunded for the rest of the amount of your order after deducting the $15* fee which is the return cost. Shipping charges, original order or otherwise, are not refundable.

If we are not able to provide you with a prepaid label, we will ask you to process the return yourself by providing an RMA number that should be reflected on the label and the address where to return the product. We will ask you to provide proof of the return ( a picture of receipt ) and tracking number as soon as you have processed the return. Please be aware the return cost of  $15 will not be taken off if you processed the return.

On safe receipt of the parcel, a refund for the item will be made to the original card of purchase.  Shipping charges, original order or otherwise, are not refundable.

Until we receive the goods you are returning, they are your responsibility. 

*Different currencies: 

15 USD, 12 GBP, 13 EUR, 20 CAD, 15 CHF, 300 MXN, 20 AUD